Refund policy
Return and Refund Policy
All GRANO products are fresh bakery products made for consumption. For food safety and hygiene reasons, we do not accept returns, exchanges or resale of any fresh bakery products once they have been delivered or collected.
Please inspect your order immediately upon delivery or pick-up.
If your order is damaged, incorrect, or if there is a quality issue with the product, please contact us immediately with your order number, clear photos and/or videos of the product, packaging if relevant, and a short description of the issue. 🟢 Line ID: @753qacal 📲 Add Line 👉 https://lin.ee/P6GRf2O 📧 E-Mail: info@granothailand.com
Claims must be reported at the time of delivery or as soon as possible after receiving the order.
If the issue is verified and approved, GRANO may offer a refund, partial refund, replacement or store credit, depending on the situation.
Refunds are not available for change of mind, incorrect product selection, incorrect delivery information, customer unavailability, late claims, or products stored incorrectly after delivery or pick-up.
If a refund is approved, it will be processed to the original payment method or by bank transfer within 10 business days.
For any questions, please contact us at:
GRANO Co., Ltd.
333/9 M.10 Pattanakarn Road, Nongprue, Banglamung, Chonburi, Thailand, 20150